FAQs

Getting Started

What is Real Poker?

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Real Poker is a safe, skill-based online poker gaming application tailored specifically for Indian players. Its most popular variant is Texas Hold’em, and it has promised to develop two more variants, Omaha and Omaha 5, shortly.

How do I register on Real Poker?

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Visit our official website or authorised app stores to download the Real Poker app. After launching the app, click on Sign-up and follow the instructions to set up an account and enjoy playing.

Is Real Poker legal in India?

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Yes, Real Poker complies with Indian laws regarding skill-based gaming. However, specific local and state regulations may prevent players from participating in real money games in certain areas.

Which states are restricted from playing real money games?

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Players residing in Andhra Pradesh, Assam, Sikkim, Nagaland, and Telangana are currently restricted from participating in real money games on Real Poker, as they are prohibited under applicable state laws.

Account Management

How can I verify my account?

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To ensure security and compliance, we need to verify your KYC (Know Your Customer). Please upload your valid Aadhar Card, PAN Card, Bank Account details, etc, as and when required for the app’s internal verification.

I forgot my password. How can I reset it?

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On the login page, select the 'Forgot Password' option. Enter your registered email or mobile number to receive a password reset link or OTP.

Can I update my personal information?

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To update your email address, registered mobile number, or address, navigate to the ‘Profile’ section in the app. Also, please note that some changes require prior/further verification.

Deposits and Withdrawals

How do I deposit money into my Real Poker account?

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Open the application, navigate to the ‘Wallet’ section and select ‘Deposit’. Now, choose your preferred payment method, then enter the desired amount and proceed with completing the payment.

What payment methods are accepted?

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We support multiple payment methods such as UPI, debit and credit cards, net banking, and e-wallets.

How can I withdraw my winnings?

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Go to the 'Wallet' section and select 'Withdraw.' Enter the amount you wish to withdraw and confirm. Ensure your KYC is completed for smooth processing.

Are there any withdrawal limits?

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Yes withdrawal limits can differ depending on the status of your account and verification level. For full details refer to the ‘Withdrawal policy’ section in the app/website.

How long does it take to process withdrawals?

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Withdrawals are usually processed within 24-48 hours, depending on the payment method and bank policies.

Gameplay

What poker variants are available on Real Poker?

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At present we have begun with the all time favourite Texs Hold’em. We will very soon add Omaha, Omaha 5 and many other variants.

Can I play for free?

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Yes, Real poker provides free-to-play tables which offers an opportunity to practice and know the game well without any monetary risk.

How do I join a game?

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Once logged in, get to main screen and choose your preferred game type, entry amount and level. Then click on ‘Join’ to enter the Poker table.

Is multi-tabling supported?

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Yes, skilled players can now join multiple tables, which adds to a better gaming experience.

Bonuses and Promotions

Does Real Poker offer a welcome bonus?

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Yes, Real Poker offers a welcome bonus for new users on their first deposit.

Are there regular promotions, leaderboards and tournaments?

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Definitely! We host daily, weekly, and monthly tournaments, which have their relevant leaderboards with engaging prize pools.

How does the referral program work?

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Share your unique referral code to invite friends to the Real Poker app. Once they register on the app and start playing, both you and your referred friend will earn rewards. Full details regarding this will be available on the ‘Refer and Earn’ section.

Security and Fair Play

How does Real Poker ensure fair gameplay?

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Real Poker’s regular audits maintain fairness and transparency. We guarantee unbiased card distribution so that players don’t feel biased or deprived on their end.

Is my personal and financial information secure?

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Absolutely, we use advanced encryption technologies to protect all personal information and financial transactions.

What measures are in place to prevent fraud?

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Our security system actively monitors for suspicious behaviour. Any accounts found engaging in bot usage, collusion, or other fraudulent activities are subject to suspension or permanent ban.

Technical Support

The app is not functioning properly. What should I do?

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Start by checking your internet connectivity. Then, try restarting your app or your device. If the problem continues, reach out to our Customer Support Team.

How can I contact customer support?

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You can reach out to our Support staff via the ‘Contact Us’ section and can connect through Email or Phone.

Is Real Poker available on desktop?

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Real Poker is presently available for both Android and iOS users.

Responsible Gaming

What tools does Real Poker offer for responsible gaming?

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We offer tools like deposit limits, self-exclusion tools, and session reminders to help players keep up with a healthy gaming habit.

How can I set deposit limits?

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To set deposit limits, go to the ‘My Wallet’ section and set daily, weekly or monthly playing limits as per your preference.

Can I take a break from playing?

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Yes, you can take a break by selecting a self-exclusion timeframe. During this time your access to real money gaming will be restricted.

Legal and Taxation

Is there a TDS deduction on winnings?

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Yes, in accordance with the Indian taxation rules, a 30% TDS is deducted on net winnings exceeding ₹10,000. This deducted amount is deposited with the Income Tax Department, and a TDS certificate is provided in return.

Will I receive a TDS certificate?

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Yes, absolutely, TDS certificates (Form 16A) are generated every quarter and can be downloaded from the ‘TDS panel’.

Is GST applicable to deposits or winnings?

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At present, GST is not charged on deposits or winnings. Any further updates will be promptly conveyed to the users.

CONTACT US

We're here for you! Our trained experts are ready to help you anytime.

Email
Mail Us:
support@realpoker.live
Call
Helpline Number: 
0120 5039612

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*You must be 18 years to play real money skill games. Players from Andhra Pradesh, Telangana, Assam, Nagaland, Sikkim and Gujarat are not allowed to play online Poker for prizes.

ATTENTION - Any form of gaming activity both online and offline wherein money or any stake are involved, is strictly prohibited under the Telangana Gaming (Amendment) Act, 2017, within the region of Telangana. Anyone found violating any provisions under the said act is subjected to prosecution – TGCSB.

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