Privacy Policy

Effective From: [Insert Date]

Last Updated: [Insert Date]

Real Poker (hereinafter referred to as "we," "our," "us," "app," or the "platform") is committed to protecting the privacy of its users. This Privacy Policy explains how we gather, utilise, retain, share, and protect your personal information as you interact with our website, mobile application, and related services (collectively, the Platform). By using or accessing Real Poker, you accept that your personal information will be collected and used as described in this Privacy Policy. In case you disagree with our practices, please refrain from using this Platform.

1. Data We Collect

We gather various genres of personal and non-personal information to provide you with a safe, smooth, and individualised gaming experience.

1.1 Personal Data

The following categories of personally identifiable information (PII) can be gathered:

• Full name
• Birth date
• Mobile number
• Email address
• Residential address
• PAN Card Details
• Aadhaar Card Details
• Details of the Bank account or UPI
• Geolocation and IP address
• Device information and identifiers
• Photo/selfie (KYC verification)
• Other KYC Documentation

1.2 Non-Personal Information

• Type and version of browser
• Operating system
• Device model
• App usage information
• Referring/exit pages
• Gameplay behaviour, game logs
• Session duration and clickstream data

2. How We Gather Information

Information gathering is done by:

• Manual Input. (registration, deposits, withdrawals, KYC, etc.)
• Automated Tracking. (cookies)
• Identity verification partners. (Third-party)
• Customer service. (through mail, chat, or phone)

3. How We Utilise Your Information 

The information we collected from you is used as follows: 

• In order to confirm your identity and perform KYC verification.
• To build, administer, and sustain your user account.
• In order to facilitate gameplay, tournaments, and contests.
• To carry out financial transactions. (deposits/withdrawals)
• In order to communicate with you. (offers, notifications, support)
• To monitor fraud, cheating, or suspicious activities.
• To meet legal, regulatory, and taxation provisions. (e.g., TDS, GST reporting)
• In order to personalise the user experience and improve app performance.

4. Information Sharing and Disclosure

Your personal information is not sold, rented, or traded. Nevertheless, we can only disclose your information in the following situations:

4.1 Authorised Partners

• KYC service providers.
• Banks and payment gateways.
• Fraud detection and customer verification agencies.

4.2 Legal Compliance

Government or law enforcement agencies, when mandated by the law, court orders, or regulatory obligations.

4.3 Transfer of Business

When a business merger, acquisition, or the selling of business assets occurs, user data could be transferred as part of such a transaction.

5. Storage and Retention of Data

• All the data of the users is stored on encrypted servers located within the vicinity of the Indian subcontinent.
• Information relating to finances and KYC is stored for up to 8 years to comply with Indian tax regulations.
• You can also ask us to delete your data, but we may have to hold some of it because of legal or dispute resolution obligations, or as part of an audit.

6. Tracking technologies and cookies

Cookies and similar technologies are used by us to:

• Do not forget your preferences.
• Insights on user behaviour and enhancement of user experience.
• Deliver personalised content or promotional messages.

You can turn off cookies using your browser, but this might have an impact on some of the platform functionalities.

7. Data Security

We embrace industry-standard security protocols such as:

• SSL encryption
• Two-factor authentication (2FA)
• Data access control
• Frequent audits and vulnerability tests

Nevertheless, there is no 100 percent safe method of data transmission or storage. Although we apply the best measures to secure your information, we cannot ensure total security.

8. Your Rights and Choices

As a user, you are entitled to:

• View, modify, or amend your personal data.
• Revoke consent. (where applicable)
• Request to delete your account.
• Refuse marketing communications.

These rights are exercisable by reaching out to us on [Email ID] or [Ph. No] or through the support chat available in the app.

9. Third Party Links and Services

Our platform may contain links to other sites or services run by third parties. In that case, the external sites are not covered by this Privacy Policy, and we advise users to inspect their policies thoroughly.

10. Policy Updates

We reserve the right to modify this Privacy Policy at any time. Communication of changes will be done via:

• Email notifications
• Pop-ups or banners within the app
• Website updates

By using Real Poker after such alterations, you will be considered to have accepted the changed policy.

11. Customer Support

With any questions or concerns about this Privacy Policy, contact:
Real Poker CS Team
Email: [support@realpoker.in]
Address: [Insert Address]