Responsible Gaming

We at Real Poker believe that online poker game is a kind of entertainment that enhances skill and, at the same time, provides an enjoyable experience. We therefore strive to maintain a highly responsible policy to ensure a safe and controlled gaming environment for all players.

Being a platform of real-money gaming, we believe that it is our responsibility to protect players against abusive and excessive behaviour while playing games. We therefore advise users to consider poker as a pure source of entertainment and not as a source of income or a way out to escape from problems.

Our Commitment

Responsible gaming is one of the foundation pillars of our platform. We have integrated our system with self-help features, controls, and awareness tools to help our players to:

Observe their playing habits.
Stick with pre-determined financial budgets.
Take breaks on time.
Get help while encountering poor playing patterns.

Whether it’s your desire to learn how to play or just enjoy playing cash games, Real Poker attempts to offer you the most wholesome experience in a controlled and secure environment.

Manual Input. (registration, deposits, withdrawals, KYC, etc.)
Automated Tracking. (cookies)
Identity verification partners. (Third-party)
Customer service. (through mail, chat, or phone)

Eligibility Criteria

Individuals passing this eligibility criterion are allowed to play in Real Poker:

Age 18 years and above.
Live in a state or territory where it is legally allowed to play real-money skill games.
Properly understand the financial risks.
Play poker as a hobby, see it as a purpose of entertainment, and not as an investment medium.

On the other hand, we do not prefer users to play on our platform:

Individuals below 18 years of age.
People who are diagnosed with gambling disorders.
Users with compulsive, addictive behavior.
Individuals who live in places where they are restricted to use real-money skill gaming.

Tools and Features Supporting Responsible Gaming

We possess various inbuilt exclusionary tools and safety controls that help you manage your gaming behaviour efficiently:

• Deposit Limits: You can deliberately set daily, weekly, or monthly deposit limits. Once the set limit has been exceeded, the deposits will be restricted until the next cycle commences.

• Time Alerts / Reminders: In-game alerts will remind you of the length of gaming sessions. This reminds players to evaluate whether it's time to take a break or end their session.

• Self-Assessment and Game History: You may assess the detailed gameplay records or financial transactions at any time. Analysing your gaming patterns will help you to get a clear picture of the spending, time invested, and performance trends to make informed decisions.

• Cooling-Off: Account holders can temporarily suspend their accounts for 24 hours, 7 days, or 30 days. Real-money gameplay and additional deposits are also blocked during such periods.

• Self-Exclusion: If you need a longer break or want to permanently leave the platform, you can enable self-exclusion.

This will suspend your account for a set duration or indefinitely, and you will no longer receive marketing communications.

Indicators of a Problematic Gameplay

Poker, as a skill-based game, however, requires one to be cautious of any habits that are indicative of a problematic relationship with gambling:

Spending more time or money than expected.
The application of poker as a financial recovery tool.
Anxiety, restlessness, or irritability out of the table.
Concealing the gameplay from your friends or family.
Ignoring responsibilities at work, at an educational institution, or at home due to excessive gaming.
Taking loans to fund gameplay.

If you identify any of the above signs, we recommend that you take a break or explore the other tools and resources provided by us.

Protecting Susceptible Users

We have taken certain steps to protect and restrict players under age or associated with gambling-related vulnerabilities. They are as follows:

KYC verification(PAN/Aadhaar) prior to allowing gaming on the Real poker platform.
Age verification checks during the registration stage.
Age verification checks during the registration stage.

Our Philosophy on Ethical Gameplay

Real Poker’s foundation stone is based on fair play, strict privacy policy, skill, and responsibility. While we definitely offer the prospect of real money winning, we refuse any attempts to frame poker as a gambling activity. According to Indian judicial precedents, poker is a game of skill and should be treated with a sense of discipline, restraint, and adherence to personal limits.

Your Obligation as a Player

We appeal to the users to adopt responsible behavior by following the guidelines:

Have a budget and maintain it
Avoid chasing losses
Take frequent breaks
Make poker activity compatible with other activities and responsibilities
Restrain from taking a loan to play games
Do not play when you are under stress or anxiety.

Help Resources

Any person with an issue regarding compulsive gaming is encouraged to get professional help. The next institutions provide credible assistance:

Responsible Gaming Foundation - India
NIMHANS Centre for Addiction Medicine
Gambling Therapy - Global Support

Real Poker customer support can also be obtained directly by its Responsible Gaming Helpdesk:

Email: support@realpoker.in
Helpline: [Insert Ph.no]